We proactively monitor, maintain, and manage your business technology. Network equipment, servers, firewalls, backups, and voice — continuously monitored, kept up to date, and supported directly by an engineer who knows your environment.
Every managed services engagement is built around keeping your infrastructure healthy, secure, and documented — not just responding when something breaks.
Continuous visibility into switches, routers, access points, and WAN links. We know about connectivity problems before your team does.
We monitor firewall health, VPN tunnel availability, and flag configuration drift — keeping your perimeter secure and visible.
CPU, memory, disk space, and critical service health — monitored continuously so storage or performance issues are caught before they cause failures.
Failed or missed backup jobs generate immediate alerts. We verify backup health so that a restore is possible when it matters.
Operating system patches, security updates, and firmware upgrades are scheduled and applied during appropriate maintenance windows — documented every time.
When an alert fires, we investigate and take appropriate action based on your service agreement — not just forward you a notification.
Monthly reports covering system health, alerts triggered, maintenance performed, and recommendations for the coming period — without the noise.
We track your website traffic using our self-hosted, privacy-friendly analytics platform and include a summary in your monthly report — page views, top pages, traffic sources, and device breakdown, with no third-party data sharing.
PBX availability, SIP trunk registration, call quality metrics, and SSL certificate expiry — your voice infrastructure monitored alongside everything else.
Every managed services client gets access to a dedicated monitoring portal — real-time dashboards, uptime history, and alert logs, always available.
A straightforward process from initial setup through ongoing monitoring, alerting, and reporting.
Most IT support is reactive — you only hear from your IT provider after something has already broken. Managed IT flips that model.
Don't wait for technology problems to interrupt your business. Proactive monitoring and maintenance help identify issues before they become expensive disruptions — and a managed services relationship means someone already knows your environment when something does need attention.
Three service levels built around what your business actually needs. Exact pricing depends on environment size and complexity — contact us for a tailored quote.
For businesses that want real-time visibility into their infrastructure and to know about problems before their staff does.
Monthly retainer · sized to your environment
For growing businesses that want someone actively maintaining their IT environment — not just watching it.
Monthly retainer · sized to your environment
For businesses ready to hand off their technology and focus entirely on running their business.
Monthly retainer · sized to your environment
Ready for ballpark numbers? Email us with your user count, number of locations, and current platforms. We'll respond with ranges and options — no hard sell.
Managed IT services cover the ongoing monitoring, maintenance, and management of your business technology — including network equipment, servers, firewalls, backups, and voice systems. The specific inclusions depend on which package you choose, but every engagement includes continuous infrastructure monitoring, alert investigation, and access to your dedicated monitoring portal. Higher tiers add active maintenance, patching, and direct IT support.
Response times depend on the severity of the alert and your service agreement. Critical infrastructure alerts — a firewall going offline, a server becoming unavailable, a backup failure — are prioritized and investigated promptly. We'll be clear about specific response commitments during your assessment so you know exactly what to expect.
The monitoring platform runs continuously — 24 hours a day, 7 days a week — and records every event. Alert response and human investigation follows the coverage agreed in your service plan. We're transparent about what that coverage looks like during your assessment so there are no surprises.
An alert fires immediately. We investigate the cause, determine whether remote remediation is possible, and take action based on your service agreement. For issues that require physical access to hardware, we coordinate with you on the fastest resolution path — whether that's onsite attendance or engaging with your hardware vendor.
In most cases, yes. We work with existing Cisco, Juniper, Ubiquiti, and other common network equipment, as well as Windows and Linux servers across VMware, Hyper-V, KVM, and Proxmox platforms. We'll assess your environment during the discovery phase and flag anything that would require changes before we commit to management.
Most managed services work — monitoring, alerting, patching, configuration changes, and troubleshooting — is handled remotely. Onsite support is available for hardware deployments, infrastructure changes that require physical presence, and situations where remote access isn't sufficient. Availability and any additional costs are discussed during your assessment.
Managed services are billed on a monthly retainer sized to your environment — typically based on the number of monitored devices, locations, and the service level you choose. This gives you predictable IT costs rather than unpredictable break-fix bills. We'll provide clear pricing based on your actual environment before you commit to anything.