Managed IT & Proactive Infrastructure Monitoring for Michigan Small Businesses.

IT That Just Works. We Monitor, Manage, and Protect Your Business.

Managed IT services for small businesses in Michigan — proactive infrastructure monitoring, network and server management, security, and direct IT support without the cost of an internal IT department.

Technologies we work with
Cisco Juniper pfSense / OPNsense VMware Proxmox Windows Server Linux Asterisk / FreePBX FusionPBX Fortinet Let's Encrypt WireGuard

Your IT. Monitored. Managed. Protected.

We identify problems before they become outages — not after your staff notices something stopped working.

What We Monitor

Continuous visibility across your infrastructure — network, servers, firewalls, and more.

  • Network connectivity and equipment health
  • Firewall and VPN availability
  • Server performance and availability
  • CPU, memory, disk space, and storage
  • Backup job status and failures
  • Critical service availability
  • SSL certificate expiry
  • SIP trunk and voice platform health

What Happens When Something Goes Wrong?

You shouldn't find out from an employee that a critical system stopped working.

  • Alerts fire the moment a threshold is crossed
  • Issues are investigated and triaged immediately
  • Remediation is handled per your managed services agreement
  • You receive context — not just a notification that something broke

Every managed services client gets a dedicated monitoring portal — real-time dashboards, uptime history, and alert logs included at no extra cost.

View the monitoring portal → See packages →

Managed IT & Network Services

Keep your core infrastructure stable, secure, and documented. We focus on repeatable processes and open standards so you're never locked into a black box.

Network Design & Management

End-to-end routing, switching, firewalls, SD-WAN, and wireless — designed for uptime and simplicity, not complexity for its own sake.

Cisco / Juniper SD-WAN Site-to-site VPN Wi-Fi for branches

Servers, Virtualization & Storage

On-premise or hosted: we design and manage VMware, Hyper-V, KVM and Proxmox environments with proper backups and DR plans.

VMware / KVM / Proxmox Windows & Linux Backups & DR

Security & Access

Practical security controls that don't get in the way of your team — from firewalls and MFA to VPNs and least-privilege access.

Firewalls Zero-trust friendly VPN & MFA

Business Communications — Voice & PBX

Alongside managed IT and monitoring, we design and support open, flexible voice systems — from traditional desk phones to hosted PBX — that belong to you, not a carrier contract.

Hosted or On-Prem PBX

Multi-tenant PBX platforms built on proven open-source technologies — with call routing, IVRs, voicemail, and reporting tailored to how you actually work.

  • Design and deployment of PBX and SBC architectures
  • SIP trunking and carrier integration
  • Secure remote phones and softphone access
  • Monitoring, alerting, and capacity planning

Better Call Experience for Customers

We map your call flows to real business outcomes: reduced missed calls, faster routing to the right person, and simple reporting for managers.

  • Multi-site call routing and failover
  • Queueing, hunt groups, and after-hours routing
  • Integration options with CRMs and ticketing platforms
  • Options for recording and quality monitoring

How We Work with You

We keep things clear and straightforward. You'll always know what's in place, what's changing, and why.

Practical, 1-to-1 Engagement

You work directly with an engineer who understands your environment, not a rotating call-center queue. Communication stays simple and transparent.

  • Discovery: review of current network, servers, and voice setup
  • Roadmap: short, realistic phases with clear outcomes
  • Execution: changes tested, documented, and communicated
  • Ongoing: monitoring, patching, and periodic health checks

Why 1 to 1 Tech Solutions

We combine enterprise-grade experience with a small-team mindset. That means high standards, less overhead, and solutions that fit your business instead of forcing you to fit the tool.

  • 15+ years experience across networks, servers, and voice
  • Serving small businesses statewide across Michigan — Metro Detroit to Grand Rapids and everywhere in between
  • Open-source friendly to keep licensing costs under control
  • Straightforward documentation and knowledge transfer
15+ Years hands-on IT, networking, and voice engineering
SMB Focused on retail, insurance, professional services, and healthcare
1:1 Direct engineer access — no call-center queue, no ticket ping-pong
< 1 day Typical response time for new inquiries and support requests

Managed Services Packages

Three service levels built around what your business actually needs — from visibility and alerting up to full IT management. Exact pricing depends on environment size and complexity.

Monitoring Essentials

Visibility & Alerting

For businesses that want real-time visibility into their infrastructure — and to know about problems before their staff does.

From $99/mo

  • Network connectivity monitoring
  • Server health & availability
  • Firewall & VPN monitoring
  • Infrastructure alerts
  • Monthly health reports
  • Client monitoring portal access
Complete IT Management

Full IT Outsourcing

For businesses ready to hand off their technology and focus entirely on running their business.

From $1,500/mo

  • Everything in Managed Infrastructure
  • Ongoing remote IT support
  • End-user assistance
  • Security management
  • Backup monitoring & verification
  • Disaster recovery planning
  • IT consulting & lifecycle planning
  • Website traffic reporting

Project-Based & Advisory

One-time projects (network redesign, new site deployment, PBX build) and senior-level advisory (architecture reviews, vendor evaluation, technology roadmap planning) are also available on a fixed, T&M, or quarterly basis.

Discuss your project →

All Managed Services include our monitoring platform

Every managed services client gets a real-time view of their environment — device health, uptime, alerts, and network performance — through a dedicated portal. No extra subscription, no third-party tool to manage. You can check in anytime; we're watching it around the clock.

Device health dashboards Uptime & availability tracking Proactive alerting Network performance visibility SIP & voice monitoring Customer status pages
View monitoring portal → Log in to portal

Ready for ballpark numbers? Email us with your user count, number of locations, and current platforms. We'll come back with ranges and options, not a hard sell.

Resources

Practical guides, checklists, and quick case snapshots — built for Michigan SMBs who want clear options and no fluff.

Blog

Straightforward explanations of managed IT, security, and voice topics — with actionable takeaways.

Managed IT Security Voice

Browse the blog →

Case Snapshots

Short before/after summaries that show how we approach real-world network and voice projects.

Networks VoIP Documentation

View case snapshots →

Managed IT Services Overview

Everything that goes into a managed services engagement — what we monitor, how alerting works, what maintenance we perform, packages, and frequently asked questions.

Monitoring Maintenance Packages FAQ

Read the full overview →

Done with Google Analytics?

Managed IT clients get privacy-friendly website analytics included — no cookies, no tracking pixels, no data sent to Google. Your visitors stay yours.

🔒

No Cookies Required

No GDPR consent banners. No tracking pixels. Fully CCPA-compliant without configuration.

🖥️

Self-Hosted

Runs on our own infrastructure, not Google's. Your traffic data never leaves our platform.

📊

In Your Monthly Report

Pageviews, top pages, and traffic sources summarized alongside your infrastructure health every month.

✅

Included, Not Billed

Available to Managed Infrastructure and Complete IT clients at no extra charge.

See what's included →

Start with a Free IT Assessment

Not sure if your business technology is properly protected and maintained? Send a quick note and we'll schedule a free review of your infrastructure, identify risks, and map out practical improvements.

Send us a message

Message received — we'll be in touch within one business day.